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Terms and conditions

Article 1 : Identification of the company

Real-Shopping, No Siret 804-950-277 00017 having its office at 9 Rue Dante, 06000 Nice, France, offers ready-to-wear products mail order service through the website www.real

Prices, technical descriptions, photographs and references of the products sold by the company are available on the website of the company.

Article 2 : Adherence to these terms and conditions

These terms and conditions are posted on the Real-Shopping site before ordering. The customer declares to have read the following provisions before purchasing the products. Thus, the act of placing an order implies formal adhesion, fully and without reserve of the purchaser to these terms and conditions.

The company is right to make, at any time, amend these terms and conditions. The terms and conditions will be those in effect at the date of receipt of the order.

The products sold by the company are intended solely for end consumers and solely for their personal needs. The customer is forbidden any resale of purchased goods. In case of failure of the customer to these commitments shall be solely and completely the damaging consequences of such actions.

Article 3 : Applicable law

The regulations applicable to the proposed sale is that of distance selling in force in France to date, the company hereinafter reminds the client, the principal terms.

Article 4 : Registration of the order

You must verify the completeness and compliance information you provide when ordering, especially the delivery address. We could not be held responsible for any data entry errors and consequences. The filing of purchase orders and invoices is made on a reliable and sustainable manner to correspond to a faithful and durable copy pursuant to section 1348 of the Civil Code.

The website of Real-Shopping allows the customer to ensure the contents of the order, if necessary, to modify and then confirm definitively.

Thus, the order will be definitively registered after the final validation of the order summary screen. This « click » is equivalent to the handwritten signature mentioned in article 1341 of the French Civil Code, hereinafter referred to as the « acceptance click ». As of the « acceptance click » mentioned above, the order is considered irrevocable and can not be challenged only in limited cases below.

The information related to your order are subject to automated data processing. This automated processing of data intended to define a level of analysis of a transaction and to fight against fraud credit card.

The occurrence of unpaid invoices due to fraudulent use of a credit card registration of relevant details with your order associated with this outstanding within a payment incident file. Any false declarations or anomalies may also be subject to a specific treatment.

In accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification and opposition to all of your personal data by writing a letter, with proof of your identity, Real-Shopping, 9 Rue Dante, 06000 Nice, France.

Article 5 : Confirmation and order tracking

The order is confirmed upon acceptance of payment by Paypal.

For payment by check, reserved for nationals of metropolitan France (including Corsica and Monaco), it is treated dice recording of the check. For against your order is reserved for 15 days awaiting your check, exceeded the time limit and without receiving your payment order will be canceled.

Following the definitive recording of the order placed, a confirmation email is sent to the client. By keeping this email and/or printing, the customer has proof of his order that the company recommended to keep.

Warning: This email confirms that the customer's order has been taken into account by the company and not the product ordered is available.

If out of stock, the company will contact the customer within 10 days, to offer him, what the client already accepts, a new deadline for the receipt of the product or a replacement product, or the cancellation and refund of the order.

Article 6 : Prices, Payment and Billing

Product prices are indicated in euros, excluding postage. Postage, indicated in Article Rule No. 7.1 of these terms and conditions, are at the customer's expense.

All TVA rate change will be reflected in the price of products. Payments will be made by credit card or PayPal at the time of the order. The invoice of the product will be available on site for the customer in its order tracking space, starting shipping the package.

Article 7 : Shipping and Delivery

7.1 : Shipping

The products ordered will be delivered to the address specified by the customer. It is responsible for the address when ordering and the receipt of the product. We reserve the right to charge a participation in shipping costs. The participation requested detailed and indicated before the validation of the order.

Participation in shipping is flat, it is free from a command estimated at € 60, relates only to mainland France (including Corsica and Monaco). You only pay once per order shipping charge, even if it contains several articles.

7.2 : Delivery

A delivery deadline is fixed before placing your order. The delivery date does not take into account the anti-fraud controls and / or requests for supporting documents can sometimes be requested.

Except in cases of force majeure or otherwise before placing the order by the customer, the delivery time will be within the limit of available stock, 24h to 48h Fast mode Standard mode for metropolitan France (including Monaco and Corsica) and up to 10 days depending on the destination (Country).

Delivery times run from the day after the record date of the order. You have 20 days after your order shipping date to inform us of not receiving your package after this Shopping Real-time no longer be able to make a claim with the carrier. The research within a package to the carrier after an investigation up to 15 days.

Article 8 : Geographical coverage of supply and geographical area of delivery

The products offered for sale by the « company » are offered and delivered to customers resident in France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom.

Article 9 : Verification of the products delivered and complaints

Remember to sign the document produced by the driver, indicating that you accept the package under control reserve. Indeed, upon receipt of your order, if you notice that your package is damaged (cardboard with visible traces of opening and / or damage), you must reject it. Our packages leave our warehouses always perfectly conditioned and fitted with taped strips must be intact.

Any complaints about defects or non-compliance of the product delivered should be reported by the customer within three working days from the date of receipt of the product by the customer, by sending :

- either a registered letter with acknowledgment of receipt to: Real-Shopping, 9 Rue Dante, 06000 Nice, France
- either an email via the contact form available on the « Contact us ».

If no complaint is made within the said period, the delivered goods will be deemed compliant and accepted by the customer.

Article 10 : Withdrawal period and return procedure

The withdrawal period granted to the customer on the purchase of goods, under the law, is 7 (seven) days, from the date of receipt of the order. During this period, the customer may return, at its expense, with no other penalties, or the products do not suit him.

It is understood that the product or products returned at the customer's expense should be in new condition and in its (their) original packaging, as delivered (s) through the efforts of company.

No products will be repaid before not been returned by the customer and received by the company, in new condition and in its original packaging, as delivered by the care of the « company ».

Article 11 : Warranty and after-sales service

In any event, the customer benefits from the guarantee against hidden defects: thus, in the event of a manufacturing defect of the product making it unfit for use, the client can contact the customer service of the company :

- or by sending an email via the contact form available on the « Contact us »
- by sending a registered letter with acknowledgment of receipt to : Real-Shopping, 9 Rue Dante, 06000 Nice, France.

All products sold by the company benefit from a standard guarantee against hidden defects provided by the suppliers of the company. To play this warranty, the customer will have to send, at its expense, the product to the company, taking care to attach the invoice. The company undertakes to send, at its expense, to the customer a product free from hidden defects in exchange (unless out of stock).

In case of stock shortage and the impossibility for the supplier to exchange the product, it will be offered to the customer, or a similar product or refund of the original product.

Article 12 : Transaction security

To optimize transaction security over the Internet, an online payment system SSL (secure socket layer) is offered to the client that encrypts, with a key 128, the customer's credit card number.

However, the guarantees provided by the company for transaction security are identical to those obtained by the company from software manufacturers. Note: to qualify for the secure payment method SSL, the client must use browsers compatible with the SSL system.

Real-Shopping does not want in any case to keep the financial information of our customers (credit card number, throughput). All credit card information is deleted. The financial information is not retained.

Article 13 : Reserve of property

The company expressly reserves ownership of the goods delivered until full payment of their price in principal and interest. The above provisions shall not prevent the transfer to the customer risk of loss or damage. In the absence of full settlement, the company will be entitled to demand the return of the delivered products whose costs will be borne by the customer.

Article 14 : Personal information and promotional offers

Pursuant to French law No. 78-17 of 6 January 1978 relating to data, files and freedoms, the information requested from the customer is required to process the order and are intended for the company's services. The customer has a right of access to information about it. On request, they can be communicated and, in case of error or modification, be corrected. The customer may also object that they are communicated to third parties by sending a letter to: Real-Shopping, 9 Rue Dante, 06000 Nice, France. The Customer expressly agrees that the company may freely transfer said data to companies belonging to the same group as the company.

In accordance with the French law of 21 June 2004 on confidence in the digital economy, the Customer agrees to receive promotional e-mail, by ticking the box provided for this purpose on the company's website at its inclusion on a site managed by the company. It may at any time opt out of receiving promotional offers by clicking on the link provided for this purpose in each email sent promotional offer.

Article 15 : Corporate Responsibility

The company's liability for any breach of its contractual obligations in the event of a force majeure or fortuitous, including but not limited to, disasters, fires, internal or external strike, failure or internal or external failures, and generally any event preventing the proper execution of orders.

The company also has no liability in the event of non-performance or improper performance of the contract is attributable to the customer.

In any event, if the failure to perform or improper performance of the contract was clearly attributable to the « company », it will not be required to compensation only to the extent of the amounts paid by the customer for the price of product and delivery costs.

Article 16 : Entirety

These general conditions and the related sections (security, payment, delivery, warranty, after-sales service) represent all the rights and obligations of the parties regarding the products on the Internet commands.

No general or specific condition communicated by the customer may be incorporated to these Terms and conditions of use.


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